Claude Lakey Woodwinds

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Shipping & Returns

We ship within the US and internationally and offer free domestic shipping via first class USPS. Domestic orders generally arrive 5-8 days after shipment, but this cannot be guaranteed. Orders placed before 10am PST will ship same-day. Orders after 10am PST ship the following business day. Orders placed on Holidays ship the following business day. No shipping to Mexico, Brazil, or Russia.

We allow a 15-day trial for our products. Should you decide you don't want to keep your item, please fill out the form below. We will email you a pre-paid return shipping label to print, usually within 24-48 hours. No returns will be accepted outside of the trial period of 15 days from date of shipment. International orders pay all shipping costs.

To prevent abuse of our trial policy, there is a limit of 2 exchanges per 90 days per customer.

If this is regarding a Compass Ligature lifetime warranty exchange, please visit claudelakey.com/warranty.